10 Rules on Communication

Just want to share the below: (I like No.6 and No.10 the best)

  1. Be passionate, but not petulant
  2. Be genuine about your feelings, but not inappropriately so
  3. Keep your inner child on an adult leash
  4. Don’t be grandiose, period. It’ll get you in trouble more times than not
  5. Always remember who you are and whom you represent
  6. You may be an owner, but you don’t own people, so don’t behave as if you do
  7. It’s a business; don’t take rejection personally, and if you do, don’t communicate that
  8. If you’re emotionally charged, don’t say it or hit the send button; wait a day
  9. You’re more likely to self-destruct by communication than any other way
  10.  Maintain a sense of humor and humility

Find the original article below:

Dan Gilbert Letter: Leadership Communication 101

  1. Yuqing
    August 29, 2010 at 6:34 pm

    “Seek first to understand and then be understood”, one of the habits from Covey’s “Seven habits of highly effective people”. I find people assume too much. Just as Geothe put it, misunderstanding and laziness have done greater sin than evilness.

    To stand in other people’s shoes takes effort and it is risky because one has to let go of one’s own position. But it is so rewarding.

  2. Yuqing
    September 25, 2010 at 12:48 am

    I dug out the original from “Die Leiden des jungen Werthers” (The Sorrows of Young Werther) : “Missverständnisse und Trägheit vielleicht mehr Irrungen in der Welt machen als List und Bosheit. Wenigstens sind die beiden letzteren gewiss seltener.”

    “misunderstandings and neglect occasion more mischief in the world than even malice and wickedness. At all events, the two latter are of less frequent occurrence”

    Slight misquote of Geothe, Trägheit means more like slackness/lethargy. Funny in the that linked post you mentioned German and Spanish. I do not think there is any trouble for me to tell them apart. 😉

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