Who said business is not personal? It cannot get more personal

I have always wondered why some people are more successful than other (I mean, most other) people. It is probably a combination of personal charm, smartness, a lot of hard-work, and some luck. But when it comes to leadership the qualities are probably the same, and it’s really less about what you do but more about who you are (as a person): passionate, visionary, engaging, motivating. Think about any leader around you. When a great leader speaks, you listen with all ears, you can’t wait to learn more, you are inspired to think, you can identify with his/her stories, and you want to follow, and you want to take actions.

Our Vice Chairman spoke at a town hall earlier this week on where we stand with our business today and what we will need to do in Q4 in order to meet our targets for 2011. He is a native British with a great deal of humor and personal charisma. When he was highlighting our significant sales performance back in April (best month of the year) he mentioned he “posted the chart on his bathroom door” and “his wife has the same chart tattooed on her back”. It was a joke obviously. Everyone laughed. But the important thing is, guaranteed, there is no way you will forget about this bar chart from April and it will haunt you and drive you for better performance for the rest of the year.

Personally I have always loved leaders who have this “sense of urgency”, which gets reflected in the way they think and the way they talk. I recently watched an interview with Meg Whitman, one of the Fortune top 50 most powerful women in business, the new CEO for HP, former CEO for eBay, and the candidate for Governor of California in 2009-2010, where she commented that politics is tougher than business because politics is very personal (think about personal attacks/no privacy etc). However she goes on to explain that when answering questions in politics, you get away with the so-called “political spin”, which is both expected and accepted by the public; however if you do the same with your employees in a business environment, you will be walked out of the door!

What they won’t tell you about job hunting!

Previously I wrote several articles on job hunting and career advancement but today I would like to share with you a couple of new insights that I have gathered over the past few months that particularly address HOW NOT TO FALL INTO THE TRAPS of so-called job hunting tips. You probably know many of these already, or you may be doing exactly the opposite of these, but it’s okay. These ideas should become common sense to you after you finish reading this piece, so bear with me.

 

1. Recruiters are only helpful when they need you, not when you need them!

The No.1 myth about job hunting is that “headhunters are angels and they will help you to land your next dream job”. Not exactly. First you need to understand how they actually profit from their job. They don’t earn any money from you directly but if the firm decides to hire you then they get paid by the firm. Which means, they will ONLY WANT TO HELP YOU if they think (or better yet, are certain) that you have a very good chance of getting the job! So if you are desperately in need of a job or you don’t necessarily have a strong profile or you behave as if you are hesitant, insecure, and not-that-confident, then the recruiters have absolutely no incentive to help you get connected (it’s sad but that’s the hard truth). This is exactly why you will ALWAYS get the most headhunter calls when you are still at your CURRENT JOB. If you already have a job, which means you are hirable, it immediately makes you more attractive. Does that make sense?

So if you have quitted your previous job or that you just graduated from b-school, you should honestly focus your time, as much as you can, away from recruiters. The only exception is that, i.e. on your LinkedIn profile you have already exhibited a proven strong track record of consistent top performance at multiple big firms, then whether or not you are currently employed is less of an issue.

Maybe there is still a chance to have it all

One of my girlfriends is visiting NY for meetings and she asked me to help her to pick up her wedding gown from Vera Wang the day before. I am so happy for her. You know there are times when you say “good for you” you actually feel “gosh it’s so unfair I cannot believe she is getting this while I didn’t!” But that kind of feeling is not in my dictionary anymore. I am lucky to be surrounded by both guys and girls who are as ambitious, capable, observant, insightful and FUN as myself (sorry I’m complimenting myself again), if not more, and they complement me as a human being, and they inspire me every day to give back more with passion and love.

Ultimately it’s not about a competition after all. It’s about inviting someone to join the life journey with you, to learn, to share, to enjoy; or sometimes, just to sit quietly together while looking out of the window, and maybe laugh, and sing.

 

Treat people right, any people

 

When I was in Hong Kong I went to this Portuguese restaurant once and ordered some baked pork and rice dish. I asked the waiter some standard question on what kind of sauce he recommends, how long it will take, and how big the portion is etc. Apparently he was relatively new and he couldn’t answer half of the questions. I got very impatient. I unintentionally raised my voice and I was at the edge of asking to be served by another waiter. He was embarrassed obviously, and my friend who went with me gave me a very disturbed stare, which I couldn’t quite figure out why at the moment. 

Good Manager and more: 5 things you wanna see in your boss

BEING AN ASSOCIATE is an awkward stage in your professional life; and I think you would agree with me on this. It’s like being a sophomore in college: All of a sudden you don’t receive as much attention as those excited-about-everything Freshmen anymore; at the same time you are still not “experienced” or “qualified” enough to apply to those internships/programs specifically designed for Junior and Seniors.

A couple of examples in line with this:

• In Objective Settings you are expected to use language like “take a leadership role in this project”, but you should be very cautious with language like “managing the project or the team” – Right, if you (being an Associate) are managing the team, why do they need a Director?
• The VP who used to be your supervisor now reports to the same boss as you do. But while the VP is participating in management training programs, you are left behind doing the VP’s job.
• You are responsible for the quality of the work done by your Analyst but he/she doesn’t report to you, so most of the times, he/she doesn’t give a sh** of what you say or intend to have him/her do.
• Let me STRESS that all the above don’t happen often at all in my own case, but nevertheless I guarantee you this is quite universal otherwise.

I consider myself as lucky to be on this assignment overseas.

3 stories on knowing yourself better and life attitude

It was a little bit sad looking out of the window from my seat on the 24^th floor in the Park Avenue Plaza building. It was raining badly in the morning when I came in; it was almost freezing when I went to lunch with my lovely Chinese colleagues; yet 5 seconds ago, it suddenly cleared up and it was all sunny. The windows almost felt like non-existent.

But it was sad because I am leaving NY, though only for 3 months. Yes I am going to Hong Kong for a short-term assignment which is a great opportunity and I look forward to the new adventures, discoveries, and I am excited about what else about people, culture, business and life I may be able to share with you. The past few weeks have been hectic with all the logistics and responsibility transfers, and of course, a lot of late night calls with Asia. But at this point, I felt calm. A little bit sad, yet calm.

I am not sure how frequent I will be able to write while I am working out of Hong Kong. I am under the impression that I will be working crazy hours given that’s the only reason they want me there. But before I embark on my new journey I want to leave with you a few stories which I have experienced recently. I thought about naming these under “self-improvement” or “peace of mind” or even “pursuit of happiness in life”, but when I started writing I realized it all comes down to — knowing yourself better, and especially your attitude when you respond to unexpected things in life.

It’s challenging, but it’s not that hard.

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Do one thing that scares you every day

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It was a Wednesday and I just came back from Delaware with our clients for a day trip to our data center. I have 2 hours to kill before Mary Poppins, so I marched into Borders trying to finish Liar’s Poker, and then another book caught my eyes: The 4-hour Work Week. I heard a lot about this book from my friends and I used the next hour flipping through the pages and I’m pretty happy with what I am reading, and I think Tim Ferriss does offer people a sweet DEAL (Definition, Elimination, Automation & Liberation).

What if your boyfriend/girlfriend is attracted to someone else?

Dear Danye,

I have read your blog about being attracted to someone else while in a relationship and it was really helpful. The thing is, I am in a multi-year relationship with someone 9 years older than me (I am in my early 20s). I can say we get along well because we share the same intellectual and maturity level despite the age gap. My boyfriend recently admitted that he is attracted to this girl who is one of his employees (he is a manager).

Well, this was not the first time it happened but this time seems to be more serious than before. Unlike the previous situation we had, he admitted to this girl that he likes her though the girl, being in a relationship herself, said that she only sees my boyfriend as a big brother. Despite this, I can still sense that there is something else going on. They would usually go out drinking with the rest of their team and the two of them would always sit beside each other even after I told my guy to at least try to fight the feeling if he still wants work things out between the two of them. Even if he told me that it wasn’t anything serious, I can’t help but get jealous and hurt with the thought of him spending more time with this girl than me. He works overtime everyday (which he always did even before we met) and after work, they would spend the rest of the day drinking. He would usually come home an hour before I am supposed to leave for work so we don’t get to spend much time with each other anymore.

I don’t know how to deal with it anymore. We have tried to talk about it but he kept on saying that he doesn’t understand himself either. He said that he still loves me but his answers to my questions show that he is not sure of his feelings anymore. I have been trying to think things over and decide whether to continue trying to work things out with him or just give up the relationship. He met this girl a little over a month ago. Please help.

Thank you – Lhen

Yes so I wrote about how to deal with a situation where you’re in a relationship but attracted to someone else, and also the situation where you are attracted to someone else who already has a boyfriend and girlfriend. I thought I was done with this, thanks God. Now I realized you are facing the challenge of exactly the third possibility: What if your boyfriend/girlfriend is attracted to someone else?

Most Effective Tips on How to Write Follow up Emails

Dear Danye,

I really want to hear your insights on how to follow up with people I just met with such as alumni or high profile people. After the first acquaintance, I usually don’t know what to say to them through email or phone since we barely see each other. At the same time, I’m afraid that too many emails of questions or holiday wishes would annoy them. But I want to make a good impression because I may need their help at some point. Would you please elaborate how you maintain the relationship with your contacts?

Thank you – N

Another great question from Ask Danye, you guys are really awesome awesome inspirations! And I want to reassure you that the very fact you are writing this email to me means you take initiatives and that you are on the right track: yes, you do need to reach out to people BEFORE you actually need help from them. And here’s how to do it:

• Make it extremely easy for them
• Keep it very short (the 3 steps)
• Watch your tone (some do’s and don’ts)
• Write it already

Make it extremely easy for them

Senior people are busy people, so if you want them to do just about anything in the world, you need to make it super easy for them. I recently coordinated with HR, Yale Alums at my firm, and Women Initiatives for an informational/networking/recruiting event with Smart Woman Securities, a women organization from Yale. I pushed very hard for the event to happen obviously since we don’t really recruit on campus, and there’s tons of coordination work. But I got affirmative response from EVERY SINGLE person I reached out to and everyone is super excited to help me, even Harvard alums!

I am a secret fan of Narcissistic People

You can easily identify a narcissistic person by the following 2 qualities:

1. When a narcissistic person tells you how good he is, like he’s a number 9 out of 10, he really believes he’s a number 9; he will never secretly feel he’s only a number 7 but will behave as if he’s a number 9. He truly firmly profoundly fundamentally believes that he’s a number 9.
2. When you give compliment to a narcissistic person, no matter how exaggerating and ridiculous your compliments are, he will always happily accept it – he would probably not use language like “I’m flattered”; instead he is likely to respond something like, “I totally agree with you”, or “I think you’re totally right about me”.

How to break into a conversation (and what to do when you cannot)

Dear Danye,

Nice blog! Very informative and definitely helpful to me who is approaching graduation in a few months.

I read several articles of yours and wonder if you have talked about how to stand out in a conversation/info session where people are beyond talkative. I mean, I don’t think I’m a quiet person but I got frustrated at times when I couldn’t break into a conversation because they talk non-stop. Any tips to out-talk these people or be memorable in a good way (through talking etc)?

Thanks – K

I received the above message through Ask Danye a couple of days ago. Great great question, and probably quite a popular concern among many us young professionals and particularly women and internationals. So let me go through my thought process with you regarding this issue, and share some practical tips you can apply to your situation right away.

 

5 Practical Tips on BREAKING INTO A CONVERSATION

 

1. Understand your goals

It is important to understand, first of all, that you don’t always have to break into a conversation, especially if this very process gives you mental pressure. You should only focus on the situations when people are discussing important stuff (of course you need to decide what is important for you), and you should only even TRY to break into it when you actually have something important to say. 

10 Things I Learned about Managing Work Relationships (and Yourself)

Let’s get started, and if you miss anything else on my blog, this is a MUST READ for 2011!

1. Success is a by-product.

Very few people start off their career knowing what they really want to do. But those who eventually become wildly successful are usually the ones who started off “having fun” with what they do. Having a genuine interest to “play with it” makes it so much easier for you to put passion and efforts into it, and gradually you build up your expertise along the way and naturally you become successful in due time.

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2. It’s all about reactions.

Sometimes it may have to do with luck, but it’s very rare and almost impossible that luck is always on your side. I know it’s been several years, but Stay Hungry Stay Foolish by Steve Jobs is a must read. You don’t need to get cancer yourself to realize what’s important in life.

Is There a “But”? How to Reject Without Saying No

• I would love to go to your event, but I already made dinner plans.
• You did a great job with your interview, but we extended the offer to someone who did better.
• I think you are a great person, but I am not attracted to you in that way
• I really enjoyed the time being with you, but I made the decision to leave you.

These are the common situations we have to deal with day-to-day, and it can be awkward, difficult, nerve-racking, embarrassing, and you might feel guilty, uncomfortable, or even ashamed to have to put someone else in that situation. And you are also afraid of BEING PUT in such situations, and many times you wonder, “Is there a but, again?” even though the other person talks all positives.

But you have to deal with it, and the first thing you need to do is to be CERTAIN that this is something you want to do (rejecting). And then it’s about the techniques on how to be articulate about it, and here goes the formula:

Multiple “and” phrases

+ Addresses feelings

+ Suggest alternatives

= EASIER NO

Now let me give you a few examples:

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Are you satisfied with your job and what are you looking for?

Apparently I was randomly selected from my college to participate in the 2010 National Survey of Recent College Graduates conducted by the National Science Foundation (NSF), and in the email it specifies that they cannot substitute another person for me given the process. I was also told that this important national study is the only source of data on the post graduation plans and experiences of recent graduates with bachelor’s or master’s degrees in natural sciences, social sciences, engineering, and health fields.

All sounds very interesting. But I want to direct your attention to one of the questions they asked me during the survey:

How much are you satisfied with your current job in the following respective aspects? And also, with a scale of 1-5, how would you rate the importance of each aspect to you?

In case you are one of those debating over several options, I want to list the 9 aspects below and my personal takeaways for each aspect, and to give you an idea of what questions you should ask yourself and your potential future colleagues, before making a decision on joining the firm/or switching to something else.

• Salary
  • An entry level base of 65,000 vs. 70,000 may not be a big difference, but a base of 45,000 vs. 70,000 would much likely raise a bigger question mark.
  • How much is the rough increase every year?
  • What is the industry-level pay for this type of position? Is the pay scale above or below average? How about bonus level?

What if your boss doesn’t give you good projects?

This article applies to many scenarios outside of work as well, just as a FYI. Ok, so I happen to love all my managers across teams, but I realized only recently that this is a very rare case. 

Most people don’t really like their manager. And by boss/managers I mean those who are higher (even slightly higher) up than you along the corporate hierarchy. After all, he/she is the person who gives you shitty work, or who decides whether your next project will be actually high-profile, or who complains when you are late in the morning or you leave before your analyst at night, and probably the scariest part of all, who runs your performance evaluation and determines your bonus.

 

You are lucky if you have a manager half as friendly, reasonable and approachable as mine (seriously), but chances are you don’t have one like that. So you are scared of your manager, one way or another. Managers, on the other hand, may have given up on being likable either. I am not saying this is the right thing to do but they simply don’t have to care that much. I mean, they don’t NEED you to like them; they are your boss regardless.

Of course you can simply quit and join another team/firm, but there is no guarantee this will not happen again. So what I really want to talk about today is how to deal with a manager (or anyone) who is (at least in your mind) a total disaster and almost impossible, and who (in your mind) wants to secretly jeopardize your career and ruin your life!

 

You don’t know their intentions and you naturally assume the worst

 

Top 10 Tips on Getting an Internship & Job

Firstly some updates from me: I know I have been writing about job hunting/networking a lot these days, but coming up next~~~ a post on writing new year objectives for young professionals, and then another post on some exciting advancement in my own career and how I managed to get there!

Also if you like what you see, you might want to consider “subscribing” to my blog via RSS or email, see top right on this web page! And help me to share or tweet the posts you enjoyed reading!

 

Now back to job-hunting~~~

It’s about the time of the year that college students start to get super worried about their “future”, and I feel obliged to write another article on job hunting. A few ladies recently reached out to me for more advice on getting an internship or full-time job (thanks again for complimenting on my blog btw, I am glad if my posts did help you in any way). And before you reach out directly to me again, READ THIS POST!

Please go directly to No.3 on the list if you are in a hurry.

 

Tips on effective networking for women

I had the opportunity to be involved in a couple of women initiatives recently, and I realized how frustrating and confusing the whole experience of networking may be to some women. Today I’d like to write about how to effectively network as a woman, and as a young professional, especially in industries most likely still dominated by men.

 

Forget about emotional connection for a second

One of the most important difference between how men and women network which I recently discovered is that men connect with each other instantly from a networking perspective, while women tend to connect first from an emotional angle, which could be a powerful thing in a longer-term oriented relationship, but not necessarily effective in a social setting. Many times after a conference or gathering event, men will walk away with business cards, and a list of names he can contact for his new business idea or who will help to advance his career or to land his next job; while women might walk away only to discover she spent most of her time talking about food, clothes, recent movies, or even kids, and she still doesn’t know too much about the other person she just spent 20 minutes with!

There’s a recent article on BNET on the right mindset of networking: to perceive networking as a skill not a task, which means you should develop your networking skills quite consciously. Given that mindset, it will be easier to talk to a total stranger in a more efficient and effective way (and not feeling awkward) when you start asking questions about his/her career, ambitions, recent development, long-term plans, suggestions, how to get there, etc. Most importantly, try to walk away with “how you can help them do better in what they do” as well as “how they can help you do better in what you do.”

Good ways to spend your Monday Holiday

My New Year was off to a rocky start. I lost my phone; my new phone didn’t arrive one week after I lost my old one; and I was sick for more than a week. But then I realized it’s probably a good time to say to yourself: things will only get better. It was like how I entered the financial industry. It was great timing as a matter of fact, it was 2 months before Lehman went down. Yes, things will only get better. They always do.

 

And my turnaround came yesterday when I felt much better both physically and mentally. And it was a Monday and a holiday, so what did I do?

 

 

Read something new, or finish up your old book

My friend suggested me a good cafe close to where I live. It was a cozy place, has its own library and serves amazing almond tea. I have been reading this book on “difficult conversations” by people who live and breathe difficult conversations both in a business context and a personal context at HBS. It was a good read, it provided a good learning opportunity to me and although I’m still half way through the book, I can see myself applying some of the strategies and perceptions to my day-to-day work which very much involves challenging communications one way or another. I was quite efficient with my reading that afternoon and my friend also finished up his reading on Russian history (the collapse of Soviet Union and the people involved). Just a few hours digging into the pages and the very scent of words and stories can make a huge difference on how fulfilled you feel about your day. Try it. Try it again.

 

我羡慕那些时光流逝却未能改变他们的人

Another periodic Chinese blog of mine, in response to a movie based on my very generation, emotionally deep; excuse me if you don’t read Chinese.

“少年的我们，都是热烈而坚持的，那是一种光芒，引人入胜。我羡慕那些时光流逝却未能改变他们的人”
 
——前两天终于看了80后那部电影。不能说每个情节都感同身受，可是很多细节上了东西却仿佛无缘无故的牵扯了我多年没有调动了的敏感神经。这是一部融入了太多感情在里面的片子，让我流泪，在回忆中不知所措，然后一发不可收拾。
 

 

所以我一直很犹豫要不要写这篇文字。爬格子对我来说有时候是一个很痛苦的过程。要么就不写，如果写就需要在沉静中奔放，在压抑中爆发。我总觉得，爬格子是一项只能在深夜才能进行的活动。夜深人静，才可以看透彻自己的心境，等文字终于自然流淌，才终于得以释怀。所以我才一直觉得，写字让我痛苦，却也因此让我沉迷。
 
记得中学的时候读安妮宝贝，看新概念作文，谈论郭敬明。现在想来真的很奇怪，那些根本从来没有在我身上发生过的事情，为什么只是读过就在自己的身体和精神上刻了那么深的烙印。慢慢学会“一半明媚一半忧伤”或者什么“快乐而孤独的等待”还有“爱情仿佛在她心里开出一朵诡异的花”还有那些一切有关长发，阳光，白球鞋的东西。乐此不疲。
 
我们本来都是快乐而简单的小孩子吧。为什么后来我们的文字里有那么多忧伤？
 

On “Why Chinese Mothers Are Superior”, and what is wrong about it

Aside from the release of Verizon iPhone 4 and another round of big snow in New York, there is something else that has flooded the internet these days: Ms. Amy Chua’s Why Chinese Mothers Are Superior article on WSJ.

I have to say I like this article. I admire Amy’s honesty and audacity to even talk about things in such controversy that many Chinese are familiar with but may be totally unimaginable to other cultures. I am intrigued and impressed by her witty (at times funny) language and detailed examples, and I mean who would not be?! Especially when you read such a tagline – Can a regimen of no playdates, no TV, no computer games and hours of music practice create happy kids? And what happens when they fight back?

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However, as much as I have personally lived through many experiences Amy has explicitly described in her article, and as much as I can only nod through her 3 points that by large have differentiated Chinese parents from other parents, I have sadly come to an conclusion that there are at least two fundamental flaws in the very foundation of her arguments:

1)      Happiness and success do not necessarily correlate to each other, especially when you define success in such a narrow way.

2)      Ending your parenting story when your kids are 15-ish is probably quite pre-mature. What may have worked for a 7-year old does not mean it will work the same for a late teen.

Top 8 Things I learned in 2010 (Part II)

5. The easiest thing in the world is to say good things about other people.

Without even seriously meaning it. But it’s so easy, and you see the results. It doesn’t cost you anything, but it makes everybody happy. It really should be something natural to you, because everyone else is doing it too.

But you must be stupid if you don’t know WHY other people are doing it, especially if you are the “target” of the praise. Some people might seriously mean it, and I have every respect for those being honest and genuine with their compliments, but even if you are 10 times better than the compliments, why should they? Because you are a boss? You are a girlfriend? You are his date in this dance club? You are a customer browsing shoes? You are a competition?

Top 8 Things I learned in 2010 (Part I)

IT WAS QUIET IN THE OFFICE for the past two weeks, so I took the opportunity to strategize my plan for the next year and I took the initiative to talk to a few senior managers to understand opportunities, direction of the business and the team, and to ask for advice on where I should be headed with my career going forward. In the mean time, I spent a great deal of time contemplating on the bygone year, and here are a few thoughts I’d like to share with you.

1. The best conversations happen in the ladies’ room

Well I am not sure what’s going on in the men’s room I don’t typically spend a lot of time there, but I would imagine talking in the men’s room to be quite awkward and embarrassing. It’s surprisingly not the case in the ladies’ room. In fact, many of the most important conversations I ever had throughout the year all happened in this seemingly constraint space, including how to get onto the women network events committee, who to talk to for international travel visa arrangement, which MD is going to be out for how long so I should schedule my meetings early, and etc.

I guess one of the reasons is some of the days people are honestly that busy so the only time they have slightly some freedom to take a breeze is when they go to the bathroom. And I’m not sure if it happened to you too, but a lot of times I feel I keep bumping into the same person once I run into her once in the bathroom. At actually the line I’ve used the most was: “hey I’ve seen you around on the floor, but my name is D, which group are you in again?”